Vendor & Installation Panel FAQs

Welcome to our Frequently Asked Questions (FAQs) section. We understand that you may have questions about our services, policies, and products. To provide you with quick and comprehensive answers, we've compiled a list of commonly asked questions. Feel free to browse through the sections below to find the information you're looking for."

Seller Registration
Simply visit our website or mobile app, go to the Seller Registration page, fill in the required details, and submit your application for approval.
No, vendor registration is completely free. You can list your products without any upfront costs.
You may need to provide: Business Registration Certificate (SSM/Company License) Person In Charge & contact details Valid Identification (NRIC/Passport) Bank Account Details for Payments
Approvals typically take 24-48 hours, depending on document verification and compliance checks.
Listing & Selling Products
Sellers can list spare parts, accessories and related products for cars, vans, trucks and commercial vehicles, motorcycles and bicycles. Hardware products, tools and workshop-related items may also be listed.
Yes. Sellers can manage product prices, stock quantities, variants, promotions and listing information through the XPARTS Seller Dashboard.
No. Registered XPARTS sellers can upload unlimited eligible products, subject to the Seller Guidelines and listing approval requirements.
Yes. Counterfeit, illegal, stolen, hazardous or prohibited products are not allowed. Sellers must not include their shop address, telephone number, WhatsApp number or other direct contact details in product listings. XPARTS may edit or reject listings that do not comply, without prior notification. All sales and payments must be completed through the XPARTS platform.
Order Fulfilment & Delivery
Once a customer places an order, the seller will receive a notification through the XPARTS Seller Dashboard. The seller must prepare and pack the item, print the shipping label, and arrange the parcel for courier collection or drop-off.
Sellers and customers can track the shipment using the tracking details provided in their XPARTS account once the parcel has been handed over to the courier.
Shipping is handled through XPARTS’ integrated courier partners. Sellers are responsible for packing the products properly and preparing them for courier collection or drop-off.
If the seller enables Free Shipping, the shipping cost will be paid by the seller. If Free Shipping is turned off, the shipping cost will be paid by the customer during checkout.
Payments & Commissions
Customers make payment securely through the XPARTS platform. Once the order is successfully completed, the seller’s earnings will be processed and transferred to their registered bank account.
Seller payments are processed within 7 working days, subject to successful order completion and the applicable return or refund policy.
Eligible sellers who join during the promotional period enjoy 0% seller commission for 3 years. A 5% platform service fee is added to the customer’s order. Terms and conditions apply.
Delivery charges are separate from product commission. If Free Shipping is enabled, the seller bears the shipping cost. If it is disabled, the customer pays the shipping fee during checkout.
Vendor Support & Policies
Xparts provides 24/7 vendor support via email, phone, and live chat to assist with any issues.
Yes! Vendors can access advertising and promotional tools to boost their product visibility.
Vendors must comply with Xparts’ return and refund policies, ensuring a smooth resolution for customers.
Installation Panel Network
Yes. Customers can search for nearby XPARTS Installation Panels based on their location, vehicle type and required service.
Yes. Shops that sell products and provide installation or repair services must register two separate accounts using different email addresses—one as a Seller and another as an Installation Panel.
The Installation Panel membership fee is RM88 per year. Panel members can promote their services and receive direct enquiries from customers through XPARTS.
No. XPARTS charges 0% commission on installation or repair services. Customers communicate and make service payments directly to the Installation Panel. Terms and conditions apply.