Delivery Partners & Drivers FAQs

Welcome to our Frequently Asked Questions (FAQs) section. We understand that you may have questions about our services, policies, and products. To provide you with quick and comprehensive answers, we've compiled a list of commonly asked questions. Feel free to browse through the sections below to find the information you're looking for."

Registration & Requirements
Individual driver registration is not available at this stage. XPARTS currently manages deliveries through integrated courier partners.
Orders are delivered by XPARTS' appointed courier partners. The available courier service will be shown during the order and shipping process.
Sellers must pack the products securely, print the shipping label and prepare the parcels for courier collection or drop-off, based on the available shipping arrangement.
Same-day and local delivery services are planned for a future development stage. Availability will depend on the customer's location, delivery distance, vehicle requirements and participating delivery partners.
Delivery Coverage & Shipping Services
XPARTS provides delivery services across Malaysia through its integrated courier partners. Coverage depends on the pickup and delivery postcodes supported by the selected courier.
Sellers can receive orders from locations covered by XPARTS' courier partners. Delivery availability and charges are calculated based on the customer's postcode and parcel information.
The available courier service will be determined through the XPARTS shipping system based on the delivery address, parcel weight, dimensions and service availability.
Eligible car, truck, commercial vehicle, motorcycle and bicycle spare parts, as well as hardware products, can be shipped through XPARTS. Delivery is subject to the courier's size, weight and prohibited-item restrictions.
Shipping Fees & Charges
Shipping charges are calculated based on the pickup and delivery postcodes, parcel weight, dimensions and the courier service available for the order.
If the seller enables Free Shipping, the shipping cost will be borne by the seller. If Free Shipping is disabled, the customer pays the shipping fee during checkout.
Courier charges are managed through the XPARTS platform based on the applicable shipping rate. Sellers and customers do not need to make a separate payment directly to the courier.
Additional shipping charges may apply for unsuccessful deliveries, address changes, parcel returns or redelivery requests, subject to the courier partner's terms and conditions.
Support & Assistance
If your parcel is delayed, missing or has an incorrect tracking status, contact XPARTS Customer Support and provide your order number and tracking details for assistance.
Submit a return or refund request through XPARTS within the applicable return period. Include clear photos or videos of the product, packaging and shipping label as supporting evidence.
A delivery address or order may only be changed or cancelled before the seller processes the shipment. Once the parcel has been handed over to the courier, changes may not be possible and additional charges may apply.
All return and refund requests must be submitted through the XPARTS platform. XPARTS will review the request and coordinate with the seller according to the Return and Refund Policy. Terms and conditions apply.
Additional Shipping Information
Delivery depends on the parcel's weight, dimensions and the limits set by the available courier partners. Sellers must enter accurate parcel information to determine whether shipping is available.
Claims for parcels lost or damaged during delivery are subject to the courier partner's terms, investigation process and compensation limits. Sellers must pack all products securely before shipment.
Yes. Customers and sellers may submit feedback or report delivery issues to XPARTS Customer Support. Please provide the order number, tracking number and relevant supporting evidence.
XPARTS may introduce additional courier, local and same-day delivery options in future development stages. Availability will depend on location, parcel requirements and participating delivery partners.