Xparts is committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our platform, website, mobile application, or services.

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When you register or interact with Xparts, we may collect the following personal data:

a. Personal Identification Information:

• Full Name

• NRIC / Company Registration Number (for vendors)

• Contact Number

• Email Address

• Delivery Address

b. Transactional & Usage Information:

• Product Orders

• Delivery Details

• Payment Information (processed securely via third-party gateways)

• App or website usage behaviour

c. Technical Data:

• IP Address

• Device Information

• Location Data (used for delivery & installer matching)

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We use your personal data for the following purposes:

• To create and manage your Xparts account

• To process transactions and deliver your orders

• To suggest nearby installation panels

• To improve platform performance and user experience

• To provide customer support and communicate updates

• To detect and prevent fraudulent activity

• To comply with legal or regulatory obligations

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Xparts will not sell or rent your personal data to third parties. However, we may share your data in the following limited circumstances:

• With delivery partners to fulfil your order

• With installation panels (only upon user request)

• With third-party service providers (e.g., cloud hosting, analytics)

• When required by law, court order, or regulatory authority

All third parties handling data on our behalf are required to maintain strict confidentiality and data protection standards.

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We retain your personal data as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal or accounting obligations

• Maintain a record of transactions for auditing

You may request deletion of your account or data, subject to certain legal or operational limitations.

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We implement strict security measures to protect your data, including:

• SSL encryption on all data transmissions

• Secure payment processing via certified third-party gateways

• Access control and internal staff confidentiality agreements

• Regular platform audits and compliance reviews

However, no platform is 100% secure, and users should also take precautions such as using strong passwords and keeping login details confidential.

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Under the PDPA, you have the right to:

• Access your personal data

• Correct inaccurate or outdated data

• Withdraw consent for data usage (where applicable)

• Limit processing of your data for direct marketing

• Lodge complaints with the Malaysian Personal Data Protection Commissioner

To exercise any of these rights, contact us at: support@xparts.asia

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Xparts uses cookies and tracking technologies to:

• Enhance website/app functionality

• Understand user behaviour

• Improve user experience and personalize content

You can disable cookies in your browser settings, but some features may not function properly.

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Our platform may contain links to third-party websites (e.g., installer websites, vendor stores). We are not responsible for the privacy practices of such sites and encourage users to review their privacy policies separately.

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We may update this Privacy Policy periodically. Any changes will be posted on our platform with a revised “Last Updated” date. Continued use of the platform implies acceptance of the updated terms.

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