Returns & Refunds FAQs

Welcome to our Frequently Asked Questions (FAQs) section. We understand that you may have questions about our services, policies, and products. To provide you with quick and comprehensive answers, we've compiled a list of commonly asked questions. Feel free to browse through the sections below to find the information you're looking for."

Return Eligibility
Yes. Eligible products may be returned if they are damaged, defective, incorrect, incomplete or significantly different from the product listing. All requests are subject to the XPARTS Return and Refund Policy.
A return request must be submitted through the XPARTS platform within 7 calendar days from the delivery date. Clear photos or videos of the product, packaging and shipping label must be provided.
Returns may not be accepted for:
  • Items that have been installed, used, modified or damaged after delivery.
  • Products ordered with an incorrect model, size, specification or vehicle compatibility.
  • Custom-made, special-order or clearance products marked as non-returnable.
  • Items with missing parts, damaged packaging or removed labels.
  • Change-of-mind requests.
  • Products restricted from return for hygiene, safety or legal reasons.
A defective component may be considered for return if the defect is reported within the return period and supported by sufficient evidence. Damage caused by incorrect installation, wiring, misuse or modification is not eligible. XPARTS may request an inspection or installation report before approving the return.
Refund Process
  • Log in to your XPARTS account.
  • Go to My Orders and select the relevant order.
  • Click Request Return/Refund.
  • Select the reason and provide the required details.
  • Upload clear photos or videos of the product, packaging and shipping label.
  • Submit the request for review.
Requests must be submitted within the applicable return period.
A full refund may be provided for approved claims involving damaged, defective, incorrect, incomplete or significantly misrepresented products. The approved amount will depend on the reason, product condition and supporting evidence.
The seller may be responsible when the return is caused by a damaged, defective, incorrect or incomplete product. For other approved reasons, the return shipping cost may be borne by the customer. This is subject to XPARTS’ review and policy.
After the returned product is received, inspected and approved, XPARTS will process the refund to the customer’s original payment method. It may take approximately 7–14 working days to appear, depending on the bank or payment provider.
Return Shipping & Pickup
Return shipping costs depend on the reason for the return. The seller may bear the cost for an approved damaged, defective, incorrect or incomplete product. For other approved reasons, the customer may be required to pay the return shipping fee.
Return pickup availability depends on the courier service and the customer’s location. If pickup is unavailable, the customer may be required to drop off the parcel at the designated courier service point.
Do not return the product before receiving approval. Once the request is approved, XPARTS will provide the return address, shipping label or further return instructions.
The product must be packed securely with its original packaging, accessories, free gifts and supporting documents, where applicable. Keep the return receipt and tracking number until the return and refund process is completed.
Exchanges & Replacements
Yes. Customers may request a replacement for an eligible damaged, defective, incorrect or incomplete product. Replacement approval is subject to XPARTS’ review and the seller’s available stock.
If the replacement product is out of stock or cannot be provided, XPARTS may approve a refund to the customer’s original payment method.
Submit a return or replacement request through My Orders within 7 calendar days from the delivery date. Upload clear photos or videos of the product, packaging and shipping label. Do not install, use, modify or dispose of the product while the request is under review.
For an approved damaged, defective, incorrect or incomplete product, the replacement shipping cost may be borne by the seller, subject to XPARTS’ Return and Refund Policy.
Support & Assistance
You can contact XPARTS Customer Support via: Please provide your order number, a description of the issue, and clear photos or videos for faster assistance.
Submit your return request through the XPARTS website or app. If you require further assistance, contact us through WhatsApp or email.